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Behavioral Health

Urgent Care

We provide rapid access to psychiatric and mental health services to children and adults. We help prevent unnecessary visits to the hospital or emergency department by offering immediate assistance as well as connection to ongoing care and community-based referrals.

To reach an urgent care staff member call 919-251-9009.

What we do

We provide services such as safety assessments, emergency medication refills, and crisis counseling to those ages 4 and up in Durham, Wake, Cumberland, or Johnston counties who have Alliance Medicaid or who are uninsured and meet certain income criteria. Those with private insurance can pay an out-of-pocket fee to access our services. Services are provided on a walk-in basis – no referral or appointment needed.

See location and hours

Our goal  

The Behavioral Health Urgent Care’s goal is to assist our community members in filling their immediate mental health needs, including medication bridges, safety assessments, and crisis counseling as well as making thoughtful connections to ongoing services to assure continuity of care.

We serve individuals in North Carolina who are experiencing mental health crises, including substance abuse problems that may complicate other mental health issues. At the Behavioral Health Urgent Care, our goal is to fill the gap in the crisis continuum and make sure help is available whenever you need it. Our team will see you right away, and you do not need an appointment or referral to visit.

An individual should come to our Behavioral Health Urgent Care if they: 

  • Are having thoughts about harming themselves or others

  • Need medications to address mental health concerns

  • Are in danger of running out of mental health medications before they can attend an appointment with their provider

  • Have a child who is required to complete a safety assessment with a mental health professional before they can return to school

  • Are feeling overwhelmed and are in need of immediate assistance

Services include the following:

Nursing Assessment – This is the first step, where our medical staff make sure you are physically stable and appropriate for the services Behavioral Health Urgent Care offers.

Crisis Counseling – You can speak to a trained clinician about current crises and potential solutions. We can provide counseling and de-escalation, and evaluation of mental health or substance use needs.

Provider Referral – We can connect you to a local provider who can meet your ongoing therapeutic or psychiatric needs in a timely manner. We will make sure that we create a plan that will allow you to have continuous access to medications and therapeutic services.

Psychiatric Services – You can meet with a psychiatrist or psychiatric nurse practitioner to discuss medication needs or concerns, and start or refill medications when appropriate.

Case Management – You can review potential referral options with a clinician and obtain community referrals and treatment processes for each of the services. We attempt to address your needs in order to provide a more stable foundation for continued health. Case management services can be as basic as connection to primary care, referrals to food pantries, or even connection with exercise at the YMCA to relieve stress. We link you to different community resources within your county of residence, and work to ensure a smooth transition to those outside agencies.

Discharge Plan – We schedule appointments for ongoing care and review these with you to address any barriers to you following through with these referrals. At the end of a visit, you will leave the office with the information and tools you need to succeed with our plan of care. This discharge summary will include a detailed crisis plan if applicable, the dates, times, addresses, and any other pertinent information for your upcoming appointments and referrals, instructions for any medication that you may be taking after leaving the office, and the information from your nursing assessment.

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How to contact us:

Phone:  919-251-9009

Fax:  919-251-9848

Email: info@carolinaoutreach.com

Behavioral Health Urgent Care Hours:

Monday:  8 a.m. – 3 p.m.

Tuesday:  8 a.m. – 3 p.m.

Wednesday:  8 a.m. – 3 p.m.

Thursday:  8 a.m. – 3 p.m.

Friday:  8 a.m. – 3 p.m.

Saturday:  Closed

Sunday:  Closed

Address: 

2670 Durham-Chapel Hill Blvd.
Durham, NC 27707
*Entrance at back*