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Behavioral Health Urgent Care 

Eligibility Requirements


We see individuals ages 4-years-old and older.


Residency/Insurance Requirements:

Services are offered free of charge to individuals who meet the following requirements:

  • Insured under Medicaid through Alliance Behavioral Healthcare, Vaya Health, Trillium Health Resources, Carolina Complete Health, United Healthcare, Amerihealth Caritas, Wellcare, or Blue Cross Blue Shield (Healthy Blue).

  • Uninsured in the following counties and meet financial eligibility requirements: Cumberland, Durham, Johnston, Mecklenburg, Orange, Wake.

Currently, no private insurance plans cover a behavioral health urgent care visit.

Individuals who reside in another county or who have private insurance can access our services for a $440 out-of-pocket fee, which is often faster and less expensive than a visit to the emergency room. 


In order to see an individual in the behavioral health urgent care, we must have a signed consent from the individual’s legal guardian. If the individual or their legal guardian is deemed incapable of consenting to services, we may postpone service or refer to a more appropriate setting.

If you have any questions regarding your eligibility, or eligibility for someone you know, please call us directly at 919-251-9009 or contact us.

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