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Care Management

Care focused on the "whole-person."

What is Tailored Care Management​?

Tailored Care Management is a new service offered at Carolina Outreach. With a focus on the "whole person,"  Tailored Care Management helps members manage all aspects of their healthcare needs, including behavioral health, physical health, pharmacy, and unmet health-related resource needs.

How Can Tailored Care Management Help?

​Your Care Manager is your sole contact to coordinate and manage all of

your healthcare needs.


Receive individualized support and aid family/caregivers to address areas

that may affect health and well-being, such as finding appropriate resources

for housing, employment, food insecurity, and more.

Who is Eligible?
Eligible members with serious mental illness (SMI), serious emotional

disturbance (SED), severe substance use disorders (SUDs), I/DDs, and TBIs

are eligible for Tailored Care Management. 

How Do I Enroll?

If you are eligible and haven’t selected a Care Management Agency, you were

automatically assigned to one.


If you are assigned to another Care Management Agency and want to switch

to Carolina Outreach's Care Management Agency, contact your Local

Management Entity/Managed Care Organization (LME/MCO). 

Click here to find their contact information.

Choosing not to participate in Tailored Care Management is your right. If you

choose not to participate, your care from Carolina Outreach will not change.

For More Information

For more information about North Carolina’s Tailored Care Management initiatives, visit or call 833-870-5500.


Ashley Barber

Director of Care Management

"As the Director of Care Management, I'm excited to continue my focus and practice

to ensure individuals and

families are able to get

quality care and treatment

without delay."

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