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Meet Our Core Leadership Team 


Brooks Carter, MD

 Medical Director

Dr. Brooks Carter is board certified in both General and Child and Adolescent Psychiatry. He attended medical school at East Carolina University - Brody School of Medicine and completed residency and fellowship training at Wake Forest Baptist Medical Center. He is a North Carolina native with 14 years of psychiatric experience. He has worked primarily in outpatient community mental health settings, in both clinical and administrative roles. He also enjoys teaching and providing supervision for medical clinicians at all levels of training and experience. He looks forward to continuing to serve this population and being a part of the Carolina Outreach team.

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Quality Management Director

LaKeisha Brown is a licensed clinical social worker (LCSW), licensed clinical mental health counselor (LCMHCA), licensed clinical addictions specialist (LCAS), and certified clinical supervisor (CCSI). LaKeisha has over seven years of mental health/counseling experience specifically working with adolescents and adults who suffer from mental health and substance use disorders. LaKeisha’s career includes working in a rehabilitation setting working with adolescents and adults with disabilities, providing outpatient as well as community-based mental health services, and overseeing a school-based mental health program as a Clinical Director. LaKeisha currently holds an MSW degree in Social Work from East Carolina University (2016).  She has a MS degree in Rehabilitation Counseling from Winston-Salem State University (2013). She also has a BS degree in Family and Community Services with a minor in Alcohol and Drug Studies from East Carolina University (2008). She joined Carolina outreach in 2020 and proudly serves as the Director of Quality Management. 

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Robin Armstrong, LCSW

 Clinical Director of Child Services

Robin received her BA In English from SUNY Oneonta in 2001, and her MSW from UNC Chapel Hill in 2005. Robin worked for Durham County Child Protective Services from 2005-2007 and began her tenure with Carolina Outreach in 2007.  Robin has had multiple roles at Carolina Outreach, including Durham Site Manager, Intake and Assessment Manager, and IIH therapist. She is trained in Dialectical Behavioral Therapy and is also training to become a Certified Trainer Mentor in Eco-systemic Structural Family Therapy. Her current role includes providing clinical supervision, overseeing IIH and FCT programing, as well as the Durham and Fayetteville sites.


Heidi Dohnert, LCSW, LCAS, CCS

Director of CST and Substance Use Disorder Services and New Program Development

Heidi received her BA in English at the University of Hawaii at Manoa in 1995 and her MSW from the The Joint Master of Social Work Program between NC A&T University and UNC Greensboro in 2004. She was a Child Welfare scholar and started her social work career working in foster care for two years. Heidi started her clinical career providing in-home therapy and case management at Carolina Outreach in 2006.  She moved into providing adult services in 2009 through the Community Support team service. She began providing leadership for CST and SUD services in 2010 and has been a big contributor to the success of our CST program. In addition to overseeing program development for CST and SUD services, her current role has her overseeing our Raleigh and Charlotte sites. 

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Tanisha James, LCSW, LCASA

Director of Outpatient Services

Tanisha received her BA in Psychology from Queens University of Charlotte in 2000 and her MSW from UNC Charlotte in 2005. She joined Carolina Outreach in 2017 as a Clinical Supervisor and was promoted to Site Manager in 2019. Tanisha has extensive experience and training in trauma-informed approaches with children and adults. She enjoys supporting the next generation of social workers and counselors by providing clinical supervision and teaching graduate courses. Tanisha is currently seeking certification in Emotionally Focused Therapy for Couples.

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Averill Grove

Director of Business Operations

Upon completing her BA in Communications from Seattle Pacific University, Averill found her home in Durham and quickly secured a role in administration at Carolina Outreach. Joining the company in 2011, Averill has held various administrative and managerial positions, culminating in her current role as the Director of Business Operations for ncgCARE, the corporate owner of Carolina Outreach. As of September 2023, she now oversees the business operations of Carolina Outreach, Appalachian Community Services in Western NC, and Grace Harbour serving SC and GA. All three companies are dedicated community mental health providers. Averill is deeply committed to supporting positive change in the communities served by maintaining a high standard of excellence in business operations and client care.

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