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Care Management

Care focused on the "whole-person"

What is Tailored Care Management​

Tailored Care Management is a new service offered at Appalachian Community Services.  With a focus on the "whole person",  Tailored Care Management helps members manage all aspects of their healthcare needs, including behavioral health, physical health, pharmacy, and unmet health-related resource needs.

How Can Tailored Care Management Help

​Your Care Manager is your sole contact to coordinate and manage all of

your healthcare needs.


Receive individualized support and aid family/caregivers to address areas

that may affect health and well-being, such as finding appropriate resources

for housing, employment, food insecurity, and more.

Who is Eligible
Eligible members with serious mental illness (SMI), serious emotional

disturbance (SED), severe substance use disorders (SUDs), I/DDs, and TBIs

are eligible for Tailored Care Management. 

How Do I Enroll

If you are eligible and haven’t selected a Care Management Agency, you were

automatically assigned to one.


If you are assigned to another Care Management Agency and want to switch

to Carolina Outreach's Care Management Agency, contact your Local

Management Entity/Managed Care Organization (LME/MCO). 

Click here to find their contact information.

Choosing not to participate in Tailored Care Management is your right. If you choose not to participate, your care from Carolina Outreach will not change.

For More Information

For more information about North Carolina’s Tailored Care Management initiatives, visit or call 833.870.5500.


Ashley Barber

Director of Care Management

"As the Director of Care Management, I'm excited to continue my focus and practice

to ensure individuals and

families are able to get

quality care and treatment

without delay"


DWI Assessment and Treatment

These services assist adults who have been cited for driving while impaired. It is recommended by most attorneys that clients complete a NC DWI assessment prior to their first court appearance, a review of the client’s driving record, a standardized test, and a face-to-face clinical interview.

The assessment determines the level of substance abuse treatment in which the client can enroll with Carolina Outreach:

Level 1: Alcohol and Drug Education Traffic School (ADETS)

For the first-time offender (16 hours of education).

Level 2: Short Term

For offenders who have completed ADETS, had a BAC over .14, refused the breathalyzer, or meet criteria for substance abuse (20 hours of treatment over 30 days).

Level 3: Long Term

For offenders who meet criteria for substance dependence, or who have completed a level 2 program (40 hours of treatment over 60 days).

Level 4: Intensive Outpatient Treatment
For offenders who meet criteria for substance dependence (with or without physiological dependence), or who have completed a level 3 program (90 days).

Level 5: Inpatient Treatment

While Carolina Outreach does not provide this level of treatment, we can make such a referral.

When the education or treatment program is completed, Carolina Outreach notifies the DMV, the last step before a client’s driving privileges are restored.


We provide DWI services at the following locations: Fayetteville, Smithfield, and Wilson.

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